Refund policy

Last Updated: October 26, 2026

Thank you for choosing Devlinora. Devlinora is operated by MICHAEL DEVLIN TN INC. We want you to be satisfied with your purchase. We accept returns and exchanges for eligible defective and non-defective products in accordance with the terms below.

1. Return Period

You may request a return or exchange within 30 days of receiving your order.

Return and exchange requests must be submitted within 30 days from the date the product was delivered. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Eligible Product Conditions

We accept returns of eligible products in new or slightly used condition, subject to inspection and the terms of this policy.

Products must be returned in a condition that allows us to reasonably inspect and evaluate them. Original packaging, accessories, manuals, and other included items should be returned when applicable.

Products showing significant wear, substantial damage caused by improper use, or missing essential components may not qualify for a full refund.

Customers must contact us at service@devlinora.com and obtain return instructions before mailing a product back.

Defective, damaged, or incorrectly supplied products will be reviewed separately based on the nature of the issue.

3. Defective, Damaged, or Incorrect Items

If you receive a product with a manufacturing defect, a product damaged during transit, an item that differs from the product ordered, or an order with missing items, please contact us at service@devlinora.com as soon as reasonably possible.

Please provide the following information:

  • Order number

  • Product name

  • Description of the issue

  • Clear photographs of the product and packaging, when applicable

We will review the information and determine an appropriate resolution based on the circumstances. Depending on the issue, the resolution may include a refund, replacement, exchange, or another appropriate solution.

4. Returns for Non-Defective Products

We also accept return requests for eligible non-defective products within the 30-day return period.

If you wish to return a product because of a change of mind, personal preference, or an ordering error, please contact us at service@devlinora.com before sending the item back.

Returned products must meet the applicable condition requirements described in this policy.

Please follow the return instructions provided by our customer service team. Any applicable return shipping arrangements or costs will be communicated as part of the return process.

5. Exchanges

We accept exchange requests for eligible products within the 30-day return period.

To request an exchange, contact service@devlinora.com with your order number, the product you wish to exchange, and the reason for the request.

All exchanges are subject to product inspection and availability. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.

6. Return Shipping and Restocking Fees

Returns are handled by mail.

A free return shipping label is included in the package. Please follow the return instructions provided by our customer service team when using the applicable return label.

No restocking fee will be charged for eligible returns.

If special shipping arrangements are required or a return does not qualify for the included return label, please contact us before shipping the product so that we can explain the applicable arrangements.

7. Refunds and Processing Time

After we receive the returned product, we will inspect it to confirm its condition and eligibility under this policy.

Eligible refunds will generally be processed within 5 days after the returned product has been received and inspected.

Refunds will be issued to the original payment method used for the order, unless otherwise required by applicable law or payment processing requirements.

After we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

8. Non-Returnable or Ineligible Items

A return or refund may be declined when:

  • The return request is submitted after the 30-day return period, unless otherwise required by applicable law.

  • The product is substantially damaged due to misuse or improper handling by the customer.

  • Essential components or accessories are missing and the product cannot reasonably be evaluated or returned in an acceptable condition.

  • The returned product does not meet the applicable eligibility requirements under this policy.

Defective, transit-damaged, or incorrectly supplied products will be reviewed according to the circumstances and applicable consumer protection requirements.

9. Order Cancellation

If you need to cancel an order, please contact service@devlinora.com as soon as possible after placing it.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return or exchange under this policy after receiving the product.

If an order is successfully cancelled before shipment, any applicable refund will generally be issued to the original payment method.

10. Contact Us

For questions regarding returns, refunds, exchanges, cancellations, defective products, damaged packages, or incorrect orders, please contact:

MICHAEL DEVLIN TN INC
105 S MAIN ST
ZELIENOPLE, PA 16063
United States
Email: service@devlinora.com