Refund policy

Thank you for choosing Devlinora. Devlinora is operated by MICHAEL DEVLIN TN INC. We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the policy below.

Return Period
You may request a return within 30 days of receiving your order.

Return requests must be submitted within 30 days from the date the product was delivered. Returns requested after this period may not be accepted.

Return Conditions
Returned products should meet the following conditions:

  • The product must be unused, un-cooked, unwashed, and in its original condition.
  • The original packaging, accessories, and included items should be returned whenever possible.
  • The product must not have damage, scratches, stains, or other damage caused by improper use or customer handling.
  • Please contact us at service@devlinora.com and receive return instructions before sending the product back.

Cookware that has been used, cooked with, or washed may not be eligible for a return due to personal preference or a change of mind.

Defective, Damaged, or Incorrect Items
If you receive a product with a manufacturing defect, damage caused during transit, an incorrect item, or a missing item, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photos of the product and packaging
  • Video evidence when necessary

After reviewing the issue, if the problem is confirmed to be a manufacturing defect, shipping damage, incorrect item, or missing item, we may provide a refund, replacement, or another appropriate solution depending on the circumstances.

Returns for Personal Reasons
If you request a return because you changed your mind, no longer want the product, do not like the product, or ordered the wrong item, you are responsible for the return shipping cost.

The original standard shipping fee is generally non-refundable.

Refunds
After we receive and inspect the returned product, we will determine whether it meets the return requirements.

Eligible refunds are generally processed within 3–5 business days after the returned product has been received and inspected.

Refunds will be issued to the original payment method used to place the order. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.

Partial Refunds
If a returned product shows signs of use, damage, missing accessories, or significant damage to the original packaging, the refund amount may be reduced based on the condition of the returned product.

Non-Returnable Items
The following items may not be eligible for return:

  • Products returned after the 30-day return period
  • Products that have been used, cooked with, or washed, unless the issue is related to a product defect
  • Products damaged due to improper use, misuse, or customer handling
  • Products missing essential accessories that cannot be reasonably restored to their original condition

Order Cancellation
If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order and issue a refund.

If the order has already been shipped, cancellation may not be possible. You may request a return after receiving the product in accordance with this Return & Refund Policy.

Contact Us
MICHAEL DEVLIN TN INC
105 S MAIN ST
ZELIENOPLE, PA 16063
Email: service@devlinora.com