Privacy policy

Last Updated: October 26, 2026

Devlinora is operated by MICHAEL DEVLIN TN INC. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, or communicate with us.

Our online store currently ships orders to eligible delivery addresses within the United States only.

1. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information:

  • Contact information: Name, email address, billing address, and shipping address.

  • Order information: Products purchased, order numbers, quantities, order amounts, order status, and transaction records.

  • Payment information: Payment-related information processed through the payment service provider used at checkout.

  • Customer service information: Messages, inquiries, return requests, refund requests, exchange requests, and other information you provide when contacting us.

  • Delivery information: Information reasonably necessary to arrange shipment and delivery, including a telephone number if you provide one or if the applicable delivery service requires it.

  • Technical information: IP address, browser type, device information, operating system, and related technical identifiers.

  • Website usage information: Pages visited, interactions with website features, referral information, and other available usage data.

  • Cookie information: Information collected through cookies and similar technologies, subject to applicable settings and requirements.

We collect information that is reasonably necessary to operate our website, process transactions, provide customer service, arrange delivery, maintain security, and fulfill our legitimate business and legal obligations.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To process, confirm, and fulfill orders.

  • To process payments and maintain transaction records.

  • To arrange shipping and delivery within our service area.

  • To send order confirmations, shipping notifications, and other transaction-related communications.

  • To handle returns, refunds, exchanges, cancellations, and delivery issues.

  • To respond to customer inquiries and provide customer support.

  • To operate, maintain, troubleshoot, and improve our website.

  • To understand website usage and evaluate website performance.

  • To detect, investigate, and prevent fraud, unauthorized transactions, and security incidents.

  • To maintain accounting, tax, and business records.

  • To comply with applicable laws, regulations, and legal obligations.

  • To send marketing communications where permitted by applicable law and, when required, with your consent.

We use personal information only for purposes reasonably related to the circumstances in which it was collected or for other purposes permitted by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Your payment information may be collected and processed directly by the applicable payment provider under its own privacy policy, security practices, and applicable terms.

We do not request complete payment card numbers, banking passwords, or other unnecessary sensitive payment credentials through ordinary email.

Customers should submit payment information through the applicable checkout or payment interface provided on our website.

Payment processing may be subject to the privacy practices and security measures of the relevant payment service provider.

4. Order and Shipping Information

When you place an order, we may use your name, billing address, shipping address, email address, order details, and other necessary information to process and deliver your purchase.

We may share the information necessary to fulfill your order with service providers involved in payment processing, order fulfillment, shipping, delivery, and customer support.

For example, a shipping carrier may need your name and delivery address to transport and deliver your package. A telephone number may also be provided when you supply one or when it is required for a particular delivery service.

We may also use order and delivery information to investigate shipping delays, address problems, damaged packages, missing items, and other order-related issues.

5. Third-Party Service Providers

We may work with third-party service providers to operate our online store and support our business activities. These providers may include:

  • E-commerce and website platform providers.

  • Payment processing providers.

  • Shipping carriers and logistics providers.

  • Website hosting and technical service providers.

  • Analytics and website performance service providers.

  • Customer service and communication providers.

  • Security and fraud prevention providers.

These service providers may access or process personal information when reasonably necessary to perform services on our behalf, subject to applicable contractual obligations and legal requirements.

Some third-party providers may independently collect or process information under their own privacy policies and terms. We do not control the independent privacy practices of third parties. We encourage you to review their applicable policies when using their services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

Depending on the technologies enabled on our website, cookies and similar technologies may be used to:

  • Maintain shopping cart functionality.

  • Remember preferences and website settings.

  • Support checkout and other website features.

  • Understand website traffic and usage patterns.

  • Monitor website performance and identify technical issues.

  • Support website security and fraud prevention.

  • Support marketing or advertising activities where applicable and permitted.

You may manage or delete cookies through your browser settings. Where required by applicable law, we will provide appropriate choices regarding the use of cookies or similar technologies.

Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

7. Marketing Communications

We may send promotional emails about products, offers, or other updates when permitted by applicable law and, where required, after obtaining your consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email, where available, or by contacting us at service@devlinora.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, including order confirmations, shipping updates, payment-related notices, and communications concerning returns, refunds, exchanges, or other matters relating to an existing order.

8. How We Share Information

We do not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary for the following purposes:

  • Processing payments and completing transactions.

  • Fulfilling orders and arranging shipping and delivery.

  • Providing customer support and handling return, refund, and exchange requests.

  • Operating, maintaining, and improving our website.

  • Providing technical, hosting, analytics, security, or other business services.

  • Detecting and preventing fraud, unauthorized activity, or security incidents.

  • Complying with applicable laws, regulations, legal processes, or lawful government requests.

  • Establishing, exercising, or defending legal rights.

  • Protecting our business, website, customers, or other individuals where permitted by law.

We seek to limit the information disclosed to what is reasonably necessary for the relevant purpose.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Customers should avoid sending sensitive payment credentials or other unnecessary confidential information through unsecured communication channels.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on the nature of the information and the purpose for which it was collected. We may retain information as necessary to:

  • Process and maintain order records.

  • Provide customer service.

  • Handle returns, refunds, exchanges, and disputes.

  • Maintain accounting, tax, and business records.

  • Comply with applicable legal and regulatory requirements.

  • Detect and prevent fraud or security incidents.

  • Establish, exercise, or defend legal rights.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

  • Requesting information about how your personal information is collected and used.

  • Requesting access to certain personal information.

  • Requesting correction of inaccurate personal information.

  • Requesting deletion of certain personal information.

  • Requesting a copy of certain personal information in a portable format.

  • Objecting to or requesting restrictions on certain processing activities.

  • Withdrawing consent where processing is based on consent.

  • Opting out of marketing communications.

  • Exercising other rights provided by applicable privacy laws.

To submit a privacy-related request, contact us at service@devlinora.com.

We may need to verify your identity before processing certain requests. We will review and respond to requests in accordance with applicable law. Certain rights may be subject to legal exceptions or limitations.

12. Children's Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately or in violation of applicable legal requirements, please contact us at service@devlinora.com so that we can review the matter and take appropriate action.

13. Third-Party Links

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not operate.

When you visit a third-party website or use a third-party service, we recommend reviewing its applicable privacy policy and terms before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

When we make changes, we will post the updated policy on this page and revise the “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:

MICHAEL DEVLIN TN INC
105 S MAIN ST
ZELIENOPLE, PA 16063
United States

Email: service@devlinora.com